FAQ’s
Do we do same day dry-cleaning. No we do not as there is just not enough time in a day to properly give the care and attention needed to process your garments without cutting corners
Do we remove stains. Yes within reason every endeavor is made to remove stains without doing damage to the garment. If a garment is heavily stained we can then go against the label by washing in an effort to remove the stain but this can be a risk so therefore we will need your permission to do so.
Do we do mending. Yes we do all basic mending such as hems on trousers and dresses, repair seams, replace zips etc.
Do you have to pre-pay. Yes we prefer all orders to be pre-paid.
Do we clean bedding. Yes all bedding doona’s, doona covers, woolen underlays, blankets and bedspreads. With bedding the wait time is one week to be returned. When doona’s are cleaned any staining may not be removed but they will be clean and smell fresh.
Can we clean rugs. No large rugs cannot be cleaned in a dry-cleaning machine as they can only be rolled one way and cannot be squashed into a machine. To clean rugs properly they need to be done by a rug specialist and we recommend a company by the name of Rugwash and they are professionals in this area.
Do we clean Leather and suede. No we do not as these garments require specialized machines . For leather cleaning and leather restoration we recommend Blueline Dry-cleaning.
Can we clean handbags, shoes and hats. No once again these items need specialized cleaning.
High end garments. Quite often we are asked about cleaning high end garments. Because both our outlets are located in upmarket areas we are no strangers to the high end labels that we clean such as Dolce & Gabbana, Tom Ford, Gucci, Louis Vuitton, Hermes and many more. These sorts of garments often require specialized care and cleaning particularly if they are stained or soiled. Our staff staff not only have the experience but also the ability to recognize these labels and give them the care that is needed with such garments.
Pre loved or second hand clothing if purchased with stains can be problematic. You may think that old stains can be removed by the dry cleaner but old stains when left on garments for a period of time can be very difficult or impossible to remove.
Suits. Should suits be dry-cleaned together as in jacket and pants and the answer is yes. Over time after many cleans the fabric will start to fade therefore if dry-cleaned together there wont be a difference in color.
We are here to help!
We are constantly working to raise the bar on our services. If you have any questions or concerns please let us know. Our staff will be able to assist you.